FAQ – Frequently Asked Questions T’Ami Hotel Resort & Spa

Yes. T’Ami Hotel Resort & Spa is located just 30 minutes from Milan Bergamo International Airport (BGY), making it the perfect destination for a relaxing short break or a longer holiday in Northern Italy.

Absolutely.

Bergamo is considered one of Italy’s best hidden gems. Its UNESCO-listed Venetian Walls, medieval Upper Town, charming streets, restaurants and panoramic viewpoints make it one of the most beautiful cities in Northern Italy.

Yes.

Milan is approximately one hour away by car, making it ideal for a day trip before returning to the peaceful atmosphere of the Italian Prealps.

Lake Iseo is about 45 minutes from the hotel.

From there you can also visit Monte Isola, Europe’s largest inhabited lake island, enjoy boat trips, lakeside villages and scenic cycling routes.

Yes.

QC Terme San Pellegrino is only 20 minutes from the hotel and is one of Italy’s most iconic thermal spa destinations.

Many guests combine a day at QC Terme with an evening in our Mountain Spa or a private Sky Spa experience.

Definitely.

Several hiking trails begin directly from Selvino and lead through forests, panoramic mountain peaks and traditional alpine landscapes.

Whether you’re looking for an easy walk or a challenging trek, there are routes for every experience level.

Yes.

The Bergamo Prealps are an excellent destination for mountain biking and e-bike adventures.

Bike rental and guided tours are available nearby.

Yes.

Guests enjoy complimentary access to our Mountain Spa.

For an even more exclusive experience, you can also book our Private Sky Spa, reserved exclusively for you.

Absolutely.

Many guests choose our hotel for romantic getaways, wellness weekends, anniversaries and special occasions thanks to our peaceful setting, private spa experiences and authentic Italian hospitality.

From late August through October, visitors enjoy pleasant temperatures, clear mountain views and ideal conditions for hiking, cycling and sightseeing.

October is especially famous for its spectacular autumn colours.

Yes.

One of the greatest advantages of staying at T’Ami Hotel Resort & Spa is its strategic location.

Within one hour you can easily discover Bergamo, Milan, Lake Iseo, Monte Isola, Franciacorta, QC Terme San Pellegrino, the Bergamo Alps and many charming villages—all while returning each evening to the comfort and tranquillity of the hotel.

Unfortunately, no. Our hotel does not accept pets.

Yes, our wellness areas — the Mountain Spa and panoramic Sky Spa — are open all year round to external guests.
👉 Click here to discover our DaySpa offer.

Yes, the Spa is included in all our wellness packages and offers.
However, you can also book stays without Spa access, or add the wellness experiences separately.

No, in all our wellness areas — including Private Spa options — wearing a swimsuit is mandatory.
Our staff is authorized to enter the wellness areas for standard checks, always with full respect for your privacy.

Unless otherwise agreed or included in a special package:

• • Check-in: from 2:00 PM to 10:00 PM (arrivals after this time are not possible)

• • Check-out: by 10:30 AM

Yes, to confirm your booking we always require:

• • a deposit, or

• • a credit card as guarantee,
    depending on the season and booking type.
    Please contact us for specific details.

Yes, a refund is available according to our cancellation policy.
We offer flexible conditions, which vary depending on the season and rate selected.
You can check all the information online, or contact us directly for clarification.

We recommend booking as soon as your dates are confirmed, especially:

• • on weekends,

• • during public holidays,

• • and in high season.
    Availability is limited and tends to sell out quickly.

Yes, we offer a covered, indoor parking area within the property (not supervised), available for a fee.
A public parking area is also located in front of the hotel, which is currently free with a time disc during certain times of the year.

Yes. The entrance, common areas, elevator, and some rooms are fully accessible to guests with disabilities.
Please inform us of any specific needs at the time of booking.

In some cases, yes. We kindly ask that you notify us in advance so we can fully understand your needs and find the best possible solution together.

We are not a family-focused hotel, but we are happy to welcome a limited number of children, depending on the period and availability.

Yes, the room is cleaned every day.

Bed linens are changed at least twice a week and always at every guest change.

Towels are changed at least three times a week and always at every guest change.

Yes, you can request them at the Reception.
Extra services are subject to availability and may incur an additional charge.
Out of respect for the environment, we kindly invite you to request them only if necessary.

The City Tax is a mandatory local tax, charged in addition to the cost of your stay.
As this tax is collected on behalf of the Municipality and is not a hotel revenue, payment is kindly requested in cash upon arrival to avoid additional transaction fees.Thank you for your understanding!